Health and Safety
Homeowners may apply to the Residential Rehabilitation Assistance Program (RRAP) On-Reserve through CMHC. Homeowners are eligible for up to $60,000 in funding.
Seniors’ Safety
To Modernize or Make General Improvements
The core roles and responsibilities of both the Neskonlith Indian Band and the tenant are clearly laid out in the Rental Agreement.
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Neskonlith Housing’s Role
- Inspect homes to identify necessary repairs
- Carry out preventative maintenance in a timely manner
- Respond to necessary repairs identified by tenants
- Prioritize work effectively
- Carry out work described in Service Requests
- Verify work and keep records
Tenant’s Role
- Be home at the time of an inspection
- Report necessary future repairs to the Housing Department
- Report urgent repairs to the Housing Department
- Fill out the Service Request form
- Pay for repairs identified as the tenant’s responsibility
- General upkeep of homes
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What happens if my home needs repairs?
The role of the tenant is to support Neskonlith Housing in caring for your home
Tenant
Tenant calls Housing Department to report an issue.
Housing Department
Housing Department visits the home to inspect and assess the problem and determine who is responsible for paying for the repair.
Repair Completed
Repair Completed, verified, and archived.
Neskonlith Indian Band
This means making repairs to the following aspects of the home:
Cracks in walls and ceilings
Sticking doors (when reported immediately and not associated with other damage)
Damaged siding
Load-bearing walls and foundation
Roof/trusses
Flooring
Water leaks (plumbing/roof/ walls)
Dripping taps Broken or rusted pipes and drains
Plumbing Veneer coming off doors (when reported immediately)
Burnt out light switches on stove
Furnace
Hot Water Tanks (drained annually)
Clean gutters
Clean chimney
Tenants
This means taking care of the following aspects of the home:
EXTERIOR AND GROUNDS
Keep home and yard clean and free of garbage and derelict vehicles
Keep grass cut short to keep rodents away from house and to help prevent wildfires
Maintain landings and stairs
Repair damage to lawns from use or cars
MAINTAIN (CLEAN, TREAT, KEEP IN WORKING ORDER) THE INTERIOR OF THE HOME, INCLUDING:
Doors and locks
Walls
Tiles
Kitchen drawers and cupboard doors / hinges
Windows and window locks
Handrails & Stairs
Exhaust fans in kitchen and bathroom
Test smoke detectors and change batteries annually
ELECTRICAL
Switch and plug plates
Light fixtures
Porcelain lamp holders
Pull chain light switches
APPLIANCES
Interior of fridges
Range elements
Ice trays
Porcelain on stove and fridge
PLUMBING
Plugged toilets, sink, or sewer line and filters
Water taps, stems, and handles
Porcelain on sink, bathtub, or toilet
Toilet, including trip lever and seat
HEATING
Clean/change air filter on furnaces
Clean HRV and filter
Thermostats/ oil tanks
What to do if you find a problem with your home?
Example 1: The Roof is Leaking
Take action to fix the problem
Inform the Neskonlith Housing Department as soon as possible to avoid further damage. Fill out a Service Request Form
Is this an issue of general upkeep?
No, this is a major structural repair.
Who has responsibility?
Who pays for the repair?
- Neskonlith Indian Band pays for the repair.
- The Maintenance Department completes the repair or a contractor is contacted, depending on the extent of the repair.
- The repair is marked as completed and archived.
Example 2: My toilet is clogged.
Is this an issue of general upkeep?
Yes, this is a minor plumbing issue.
Take action to fix the problem
Try to fix the problem. If you can’t seem to fix it, ask the Maintenance Department for help.
Who has responsibility?
The tenant has responsibility because it is an issue of general upkeep.
Who pays for the repair?
- The tenant would pay for any repair.
- The problem is fixed OR The problem isn’t fixed and requires a plumber.
- No Neskonlith administration is required.
Neskonlith Housing FAQ
Neskonlith Housing Maintenance Frequently Asked Questions and Answers
If you own your own home and land through Certificate of Possession (CP), you are responsible for all repairs and upkeep. These costs may be covered if the homeowner qualifies for a shelter allowance.
The Band’s core responsibilities in caring for rental homes are to maintain homes in a reasonable state of repair to be suitable for occupation, carrying out annual inspections on homes to identify maintenance needs, carrying out preventative maintenance, investigating the cause of a fire, making insurance claims in the case of an accidental fire, ensuring the condition of the home complies with health and safety standards, making structural repairs, and making repairs to house systems.
Your core maintenance responsibilities as a tenant are to be familiar with the contents of the Rental Agreement and to fulfill the tenant’s responsibilities, to report necessary repairs to the Housing Department, to call 911 in the case of an emergency (i.e. fire), to report emergencies to the Housing Department, and to generally care for the lawn, landing, stairs, screens, floors, walls, fixtures, systems, and appliances.
In the case of negligence, willful damage, or improper use, residents will be asked to cover the cost of repairs. If efforts are not made to amend the breach of the Rental Agreement regarding general upkeep or payment for major repairs, tenant counselling will be attempted. If tenant counselling fails, an eviction notice will be issued.
Tenants should also check on the overall state of their home once or twice a year to ensure that issues such as leaks, mold, pests, home structure or problems with heating and plumbing systems are not missed. Tenants may choose to use a template such as that used for formal inspections by the Housing Department which may be picked up at the Band Office and is Appendix 6 in the Housing Policy.
Tenants should report any issues that are the responsibility of the Housing Department. This includes any accidents or problems with the water, heating, or electrical systems, cracks in walls and ceilings due to construction, sticking doors (when reported immediately), sagging or shifting door frames, siding replacement, load bearing walls and foundation repairs, roof/truss repairs, and flooring repairs.
Small repairs and general maintenance that are the responsibility of the tenant should be carried out by the tenant as the need arises. Issues which are the responsibility of the Housing Department, such as a door not closing properly or an appliance not working, should be reported as they arise so they can be dealt with before they become significant concerns.
Problems with mold should be reported immediately to the Housing Department in order for a staff member to make an assessment of the repairs needed. A small repair will be prioritized and paid for by the Band, while more significant repairs may require an application be made under the Residential Rehabilitation Assistance Program (RRAP).
Once a report has been made to the Housing Department, a staff member will visit the residence to assess the repairs needed, the responsibility for the repair, and the cost. The repair will be prioritized and completed, pending availability of funds.
The tenant is responsible for all seasonal maintenance on the home, including yard clean-up and any applicable winterizing.
If a repair is the responsibility of the Band, i.e. is related to structural or housing systems and has not been the result of negligence or improper use on the part of the tenant, the Band will pay for it. If a repair is the responsibility of the tenant, i.e. general maintenance, light bulb replacement, filter replacement, this should be carried out and paid for by the tenant. Major repairs should be carried out by a contractor and paid for by the tenant.
Download full FAQs PDF: Neskonlith Housing Frequently Asked Questions